✅Eligibility Criteria for Exchange/Refund:
- Only items that are unworn, unwashed, the incorrect size, or undamaged in any other way are eligible for exchange.
- All pictures on our website depict the original products. However, due to variations in monitors/screens and lighting during the photoshoot, the final product’s color may slightly differ. Products cannot be returned for this reason.
- Sale items are not eligible for return; only size exchanges are permitted for sale items.
- To obtain a refund, customers must self-dispatch the parcel. The responsibility for the returned parcel remains with the customer until the goods are received in our warehouse.
- After the products are returned, refund requests will be processed in a maximum of 7 working days. Note that there are no refunds for delivery expenses.
✅NOTE:
- Products bought during a sale are not returnable. Customers may swap these items only within seven days of receiving them.
- If an item was bought during a sale and the offer has ended at the time of the exchange request, a new price will be applied.
In the following situations, At Shine Star not responsible for exchanges or refunds:
- An exchange request is submitted after the deadline has passed.
- When a product is misused or handled improperly, it becomes damaged.
- Once the goods were purchased, the customer either changed their mind or neglected to review the specifications.
✅PROCESS FOR EXCHANGE:
Contact our customer service agent at (+92-300-6061-651) as soon as possible after receiving your order to initiate an exchange. Please provide:
- The order number
- The reason for the exchange
- The details of the required exchange item
- If needed, a photo of the received item.
*There would be replacement costs of Rs. 300/-*
Customers who bought an item during a sale and the required size for exchange is out of stock have two options: they can either obtain an online voucher good for future orders or replace the item with another one that is available and pay the difference.
✅PROCESS FOR REFUND
Contact our customer service representative within 14 days of receiving your order to receive a refund. Once a confirmation message appears on your phone, ship the item to the specified destination and send the courier receipt to yourself or others over +92-336-7655-010. It can take up to seven days for our representative to complete the refund after confirming that the products were received.
Note: There is no refund for delivery fees.
✅CONTACT INFORMATION
For any queries or assistance regarding the exchange/refund process, contact our customer care team through one method of contact to avoid delays.
✅E-Mail: Info@shinestar.pk ✅Whatsapp/ Phone:+92-336-7655-010