Return & Exchange

At Shine Star, ensuring a smooth and positive customer experience is our utmost priority. We adhere to a 7-day exchange/return policy, allowing you to request an exchange or return within 7 days after receiving your order.

✅Eligibility Criteria for Exchange/Refund:

• Only items that are unworn, unwashed, the incorrect size, or undamaged in any other way are eligible for exchange.
• All pictures on our website depict the original products. However, due to variations in monitors/screens and lighting during the photoshoot, the final product’s color may slightly differ. Products cannot be returned for this reason.
• Sale items are not eligible for return; only size exchanges are permitted for sale items.
• To obtain a refund, customers must self-dispatch the parcel. The responsibility for the returned parcel remains with the customer until the goods are received in our warehouse.
• After the products are returned, refund requests will be processed in a maximum of 7 working days. Note that there are no refunds for delivery expenses.

✅NOTE:

• Products bought during a sale are not returnable. Customers may swap these items only within seven days of receiving them.
• If an item was bought during a sale and the offer has ended at the time of the exchange request, a new price will be applied.

In the following situations, At Shine Star not responsible for exchanges or refunds:

• An exchange request is submitted after the deadline has passed.
• When a product is misused or handled improperly, it becomes damaged.
• Once the goods were purchased, the customer either changed their mind or neglected to review the specifications.

✅PROCESS FOR EXCHANGE:

Contact our customer service agent at (+92-336-7655-010) as soon as possible after receiving your order to initiate an exchange. Please provide:

• The order number
• The reason for the exchange
• The details of the required exchange item
• If needed, a photo of the received item.

*There would be replacement costs of Rs. 300/-*

Customers who bought an item during a sale and the required size for exchange is out of stock have two options: they can either obtain an online voucher good for future orders or replace the item with another one that is available and pay the difference.

✅PROCESS FOR REFUND

Contact our customer service representative within 14 days of receiving your order to receive a refund. Once a confirmation message appears on your phone, ship the item to the specified destination and send the courier receipt to yourself or others over +92-336-7655-010. It can take up to seven days for our representative to complete the refund after confirming that the products were received.

Note: There is no refund for delivery fees.

✅CONTACT INFORMATION

For any queries or assistance regarding the exchange/refund process, contact our customer care team through one method of contact to avoid delays.

✅E-Mail:  Info@shinestar.pk ✅Whatsapp/ Phone:+92-336-7655-010